SabongMax Privacy Policy — How We Handle Your Personal Data

1. Who We Are

SabongMax operates the online gaming platform available at sabongmax.best. For the purposes of this Privacy Policy, SabongMax is the data controller responsible for the personal information collected from registered members and visitors to the platform.

This Privacy Policy applies to all personal data collected through the SabongMax website, any mobile-optimised version of the site, and any communication channels operated by SabongMax, including email support. It does not cover third-party websites or services that SabongMax may link to or that game providers may operate independently.

SabongMax operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations issued by the National Privacy Commission (NPC). If you are a Filipino player, you have rights under this law and SabongMax is committed to honouring them.

2. Personal Data We Collect

SabongMax collects personal data in the following categories, depending on the stage of your interaction with the platform:

Registration Data

• Full legal name
• Date of birth
• Philippine mobile number
• Email address (where provided)
• Account username and hashed password

Identity Verification Data (KYC)

• Government-issued ID (e.g., PhilSys national ID, driver's licence, passport, SSS/GSIS card)
• Selfie or photo verification images submitted during verification
• Proof of address documentation where required

Financial & Transaction Data

• GCash, Maya, or other payment channel identifiers associated with your account
• Deposit and withdrawal transaction history including amounts, timestamps, and channels
• Bank account details provided for InstaPay or PESONet transfers

Platform Activity Data

• Game play history — games played, bet amounts, results, session durations
• Bonus and promotion participation history
• Login timestamps, IP addresses, and device identifiers
• Support communications — messages, tickets, and chat logs

Technical Data

• Device type, operating system, and browser version
• IP address and approximate geolocation derived from IP
• Cookie identifiers and session tokens

SabongMax does not collect sensitive personal information such as biometric data beyond identity verification photographs, medical records, religious or political affiliations, or financial information beyond that necessary to process transactions.

3. How We Collect Your Data

SabongMax collects personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion on SabongMax.
• Automatically: When you access the SabongMax platform, technical data such as your IP address, device information, and session data is collected automatically through cookies and server logs.
• From payment processors: When you deposit or withdraw via GCash, Maya, or other channels, those payment processors confirm transaction status and may share the payment identifier associated with your transaction.
• From identity verification services: Where SabongMax uses third-party KYC services to assist with identity verification, those services process the documents you submit and return a verification result.

4. Why SabongMax Uses Your Personal Data

SabongMax processes your personal data for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:

• Account creation and management: To create, maintain, and administer your SabongMax account, including login authentication, password management, and account settings.
• Identity verification and compliance: To verify that you meet age and eligibility requirements, and to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Transaction processing: To process your deposits and withdrawals via GCash, Maya, bank transfer, and other supported Philippine payment channels.
• Game delivery and platform operation: To deliver the games and betting services you request, record game outcomes and account balances accurately, and ensure the integrity of play on SabongMax.
• Bonus and promotion administration: To track wagering requirements, apply bonus credits, and verify eligibility for promotions offered by SabongMax.
• Customer support: To respond to your questions, resolve disputes, and address technical issues you raise through official SabongMax support channels.
• Security and fraud prevention: To detect and prevent unauthorised account access, duplicate account creation, money laundering, and other prohibited activities on the SabongMax platform.
• Responsible gaming: To monitor play patterns that may indicate problem gambling behaviour, apply deposit limits or self-exclusion requests, and fulfil responsible gaming obligations.
• Legal and regulatory compliance: To respond to lawful requests from Philippine regulatory authorities and courts, and to meet record-keeping obligations under applicable law.
• Platform improvement: To analyse aggregated, anonymised usage patterns to improve the SabongMax platform experience — this analysis does not involve individually identifiable data in its output.

6. Cookies & Tracking Technologies

SabongMax uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, and improve platform performance. Here is what each category does:

• Strictly necessary cookies: Required for the SabongMax platform to function. These include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery, and load-balancing cookies. You cannot opt out of these cookies and continue to use the platform.
• Functional cookies: Store your preferences such as language settings and game lobby display preferences across sessions. These improve your SabongMax experience but are not essential to platform operation.
• Performance and analytics cookies: Collect anonymised data about how the SabongMax platform is used — which pages are visited most, where errors occur, and how long sessions last. This data is used in aggregate and does not identify individual players.

SabongMax does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with ad networks. Cookie settings can be managed through your browser settings. Blocking strictly necessary cookies will prevent you from logging in to your SabongMax account.

7. How Long SabongMax Keeps Your Data

SabongMax retains personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable Philippine law:

• Active account data: Retained for the duration of your SabongMax account being active.
• Transaction records: Retained for a minimum of five years after the transaction date in compliance with anti-money laundering record-keeping requirements under Philippine law.
• KYC and identity verification records: Retained for a minimum of five years from account closure or the date verification was completed, whichever is later.
• Game play and betting history: Retained for a minimum of three years from the date of the activity.
• Support communications: Retained for two years from the date the support ticket or communication was closed.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus five years, to prevent circumvention of exclusion requests.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregated data may be retained indefinitely for platform analytics purposes.

8. How SabongMax Protects Your Data

SabongMax implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Specific measures include:

• All data in transit between your device and the SabongMax platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using industry-standard one-way hashing — SabongMax staff cannot view your password in plain text.
• Sensitive account actions — including login, deposits, and withdrawals — require OTP verification via your registered Philippine mobile number.
• Access to player personal data within SabongMax's systems is restricted to personnel who need it to perform their job functions, and is logged and audited.
• SabongMax conducts regular security assessments of its platform infrastructure.

While SabongMax takes data security seriously, no system is completely immune to risk. You also play a role in protecting your account — use a strong, unique password for SabongMax, do not share your OTP with anyone, and log out on shared devices. If you suspect your account has been accessed without your permission, contact SabongMax support immediately.

9. Your Data Rights as a SabongMax Player

Under the Data Privacy Act of 2012 and its implementing rules, Filipino players have the following rights regarding their personal data held by SabongMax:

• Right to be informed: You have the right to know what personal data SabongMax holds about you, how it is being used, and with whom it is shared. This Privacy Policy is the primary way SabongMax fulfils this obligation.
• Right to access: You may request a copy of the personal data SabongMax holds about your account by contacting support at support@sabongmax.best.
• Right to correction: If any personal data held by SabongMax about you is inaccurate or outdated, you have the right to request it be corrected. Some data — such as your registered name — may require supporting documentation to update.
• Right to erasure: You may request that SabongMax delete your personal data in circumstances where it is no longer needed for the purpose it was collected, subject to legal retention obligations that require SabongMax to retain certain records.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to SabongMax to the extent technically feasible.
• Right to object: You may object to SabongMax's processing of your personal data in specific circumstances, such as where processing is based on legitimate interest rather than contractual necessity or legal obligation.
• Right to complain: If you believe SabongMax has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact SabongMax at support@sabongmax.best with a description of your request. SabongMax will respond within a reasonable period and may need to verify your identity before processing your request.

10. Children's Privacy

SabongMax is strictly an adult platform. The service is not directed at, and SabongMax does not knowingly collect personal data from, individuals under 18 years of age. Registration requires a Philippine mobile number and is subject to age verification.

If SabongMax becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on SabongMax using your contact details or payment information, please contact support at support@sabongmax.best immediately so the situation can be addressed.

11. Updates to This Privacy Policy

SabongMax may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable Philippine law, or improvements in our data protection practices. When material changes are made to this policy, SabongMax will notify registered players through the platform, via the contact details on their account, or through a prominent notice on the SabongMax website.

The effective date at the top of this page indicates when the current version was last updated. Continued use of SabongMax after the effective date of an updated Privacy Policy constitutes acceptance of that update. If you have questions about a specific change, please contact support before continuing to use the platform.

12. How to Contact SabongMax About Privacy

For any question, concern, or request related to this Privacy Policy or your personal data held by SabongMax, please reach out through the following official channel:

Email: support@sabongmax.best

Please include "Privacy Request" in your subject line and provide your registered account details so we can verify your identity and respond accurately. SabongMax aims to respond to privacy-related enquiries within a reasonable period consistent with the obligations under the Data Privacy Act.

If you are not satisfied with SabongMax's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which has regulatory jurisdiction over data privacy matters in the country.