SabongMax FAQ — Answers for Filipino Players

No. Each person may hold only one SabongMax account. Creating a second profile to bypass a restriction, recover a forgotten account, or claim a bonus a second time is against the Terms and Conditions. If you already have an account and cannot access it, use the login recovery process or contact support@sabongmax.best. Duplicate accounts may be permanently closed and associated balances forfeited.

SabongMax may request a government-issued Philippine identification at any point, particularly before processing your first withdrawal or when unusual activity is detected. Accepted documents typically include a PhilSys national ID, Philippine passport, driver's licence, SSS card, GSIS card, PRC ID, or voter's ID. Upload a clear image with all corners visible and text readable. Processing time may vary, so submit documents promptly to avoid delays affecting wallet transactions.

Mobile number changes cannot be done automatically from account settings because the registered number is also used for security verification. Contact support@sabongmax.best and explain the situation. You will likely be asked to confirm your identity using account details or a verified identification document before the number is updated. Do not use another person's number as a temporary replacement — this can create ownership conflicts when SabongMax verifies wallet transactions.

The minimum age is 18 years old. SabongMax verifies date of birth during registration and may request identification to confirm age. An account found to belong to a player under 18 will be closed and deposits returned. If you share a device with younger family members, keep your SabongMax login private and log out after each session to prevent unauthorised access.

SabongMax supports common Philippine payment channels. Depending on your verified account status, available options may include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO internet banking, BPI online, UnionBank, and Visa or Mastercard bank cards. All transactions are processed in Philippine Peso (₱). Check the payment section in your account for methods available at the time of your transaction, as options can change during maintenance windows.

Wait a few minutes first, as some Philippine payment channels have brief processing delays. If the balance still has not updated after 15 minutes, check your GCash, Maya, or bank app to confirm the transaction was debited and note the reference number. Do not send a second deposit to compensate — this can create duplicate transaction complications. Contact support@sabongmax.best with your account details and the payment reference. SabongMax support can trace the transaction and credit the correct amount.

Processing timeframes depend on the channel used and whether your account verification is complete. GCash and Maya withdrawals are typically faster than bank transfers. PESONet transfers can take up to one banking day. Withdrawals may be held while identity verification documents are being reviewed. Ensure that your withdrawal channel is registered in your own name and matches the verified SabongMax account holder, otherwise the transfer will be delayed until ownership is confirmed.

No. SabongMax requires that payment accounts used for deposits and withdrawals belong to the same person who owns the registered account. Using a payment channel registered under a different name will fail the ownership verification check. This policy protects players from fraud and complies with anti-money-laundering requirements. If your own GCash or Maya account is unavailable, contact support before attempting to use a third-party channel.

On the Login page, look for the "Forgot password" option and follow the steps to receive a reset code on your registered Philippine mobile number. Enter the code and set a new unique password. If you no longer have access to the registered mobile number, do not try to create a new account. Contact support@sabongmax.best and provide enough details to confirm account ownership so the support team can assist securely.

SabongMax will never ask for your full password, wallet PIN, or live verification code through a chat message, text, or social media post. If you receive a message asking for these details, it is not from SabongMax. Do not click unfamiliar links and do not transfer PHP based on instructions in an unsolicited message. Log in only through sabongmax.best. If you are unsure whether a communication is legitimate, forward details to support@sabongmax.best before responding or taking any action.

Change your password immediately from a trusted device and end all active sessions if that option is available. Then contact support@sabongmax.best describing the unfamiliar activity, the date and amount of any suspicious transaction, and your account registration details. Do not continue depositing while a security review is open. The support team will escalate your report and advise you on next steps. Acting quickly gives SabongMax the best chance of preventing further unauthorised activity.

SabongMax offers deposit limits, loss limits, session time reminders, cooling-off periods, reality checks, and self-exclusion — all accessible from your account settings. Deposit and loss limit reductions take effect immediately. Increases require a mandatory waiting period to prevent impulsive decisions. Self-exclusion blocks access to the account for a set period (from six months to five years) and triggers a return of your real-money balance. Full details are on the Responsible Gaming page.

Go to Account Settings, find the Responsible Gaming section, and select Self-Exclusion. Choose your exclusion period and confirm the request with an OTP sent to your registered mobile number. Once active, you will not be able to log in, deposit, or create a new SabongMax account for the duration of the exclusion. Any real-money wallet balance will be processed for withdrawal to your verified Philippine payment channel. Self-exclusion cannot be reversed early — it is designed to be a firm commitment to taking a break.

SabongMax is intended for adults aged 18 and above who want to enjoy online gaming as entertainment and who can afford to set aside a fixed budget without affecting essential expenses. It is not suitable for anyone currently dealing with a gambling problem, recovering from problem gambling, or in a self-exclusion period. Gaming is not a source of income or a way to recover financial losses. If you have concerns about your relationship with gaming, review the Responsible Gaming page and consider using the self-exclusion tool.

Reach the SabongMax support team at support@sabongmax.best. When submitting a request, include your registered mobile number (without the full digits if you prefer privacy), a description of the issue, and any relevant reference numbers for transactions or game sessions. The more detail you provide, the faster the team can investigate. For account security concerns, act quickly and clearly describe the suspected unauthorised activity so it can be prioritised.

Response time depends on request volume and the complexity of the issue. General account questions and payment queries are typically addressed within a few hours during business periods. Complex identity verification or security investigations may take longer as they require careful review. If you have sent a message and not received a reply within 24 hours, send a follow-up with your original reference so the team can locate your request.

If your question is not covered on this SabongMax FAQ page, also review the Terms and Conditions and Responsible Gaming pages which contain detailed policy information. If you still need help, email support@sabongmax.best. Describe your question as clearly as possible and include any relevant screenshots or reference numbers. The SabongMax support team will reply with accurate information specific to your situation.